As a Practice Manager, you play a vital role – you’re not just the one in charge, but you’re also the legal team, HR, IT specialist, counsellor, patient wrangler and partner whisperer. You’re the captain of the ship, and you have to take care of the captain if you want to keep the boat afloat.

How well do you think you handle stress at work? It seems like every year, practice managers working in busy surgeries are being asked to do more with less.

Across the UK, GP practice staff are increasingly facing online abuse, either as part of the business or on a personal level. Here we look at practical steps a practice can take. 

A practice manager shares their story of what led them to fall in love with general practice – and how the experience of overcoming the bullying behaviour of a colleague helped them become a better manager.

A positive mindset does not mean trying to stay positive every second of every day, or that optimism is warranted in every situation.

As managers and employers, it is important to provide support and guidance to staff when they need it. The nature of working in general practice can be very demanding and as a result, healthcare professionals can find themselves trapped in stressful situations.